- Lead a team of Concierge & Lounge Services professionals
- Manage member's exclusive lounge operation
- Provide leadership and direction in the customer experience enhancement
1-30 of 359 jobs
- Bluesign; Textile; Business Development
- Customer Relationship
- Double Pay and Performance Bonus
Counter Service Officer/ Manager (可於港島區上班優先考慮）
Industrial and Commercial Bank of China (Asia) Limited- Perform a variety of customer transactions
- Provide high quality service
- Promote bank products to customers
- Serve & greet customers in Porsche Centre HK
- Handle customer and complaints, Admin support
- Team work and self-motivated
- Bring new ideas in products and services
- Maintaining and managing the resources and assets
- Preparing regular reports
- Fast growing AI/ Big data company in APAC
- Young and dynamic team
- Excellent career exposure and development
- Manage vendor (examiners & venue staff)
- Manage test day delivery services
- Handle customer’s feedback
- Deliver good customer service
- Conduct customer success reports
- Excel in fast-paced environment
- Handle critical complaint from regulatory parties
- Investigate complaint from SUPREME segment
- Coach PRC complaint team
- Customer journey enhancement
- Customer complaint handling
- One man band
- Manage Operation to deliver service and promotion
- Analyze data & identify areas for improvement
- Ensure timely resolution of inquiries & complaints
- Min. 2 years of CS, Concierge or facilities exp
- Handle customer enquiries & complaints
- Strong Communications and interpersonal skills
- Minimum 4 years of relevant working experience
- Tertiary education qualifications or above
- Travel Benefits, 5-day work, Medical Benefits
- Sustain CS Team's development and retention
- Develop and review CS procedures
- Handle complicated case & solve complaints
- Higher Diploma / Associate Degree or above
- Minimum 5 years’ experience in membership clubs
- Develop and manage membership marketing and sales
- Customer-oriented, drive for customer engagement
- Mature, independent & strong interpersonal skills
- 14 Days AL, Free Meals, Medical,Career Development
- 5 days work-week; Free access to PURE's facilities
- Competitive remuneration and career path
- 4yrs+ exp in Hotel/Airline/Fitness field preferred
- Career Growth and Progression Opportunities
- Medical Insurance Covered
- Personal Commission, Center Bonus, Allowance, AWS
- Account servicing & business dev. on IT solutions
- Attractive salary plus comm., incentive & bonus
- 5-days work, education allowances
- Oversee CS team to ensure quality sales services
- Lead CS enhancement projects
- Monitor customer engagement or satisfaction
- Develop CRM strategies, goals and KPIs
- Manage the implementation of loyalty program, CRM campaigns and client digital projects
- Plan and execute digital sales and marketing initiatives
- Call Centre Management
- Improve Customer Care & Satisfaction
- After Sales Follow Up & Support Service
- Competitive salary - Monthly & year-end bonus
- World-renowned MNC Company
- Promising career growth and leadership training
- 3 - 5 years of relevant working experience
- Possession of valid security personnel permit
- Qualified of First Aider
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